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Customer Service

  • Shipping & Delivery

    Delivery Information

    We aim to despatch your order within 3 working days, so you can expect delivery within 5 working days – if you live overseas this may take a little longer. Please note that at busy times or if an item is out of stock, it may take us a little longer to despatch items to you. Standard Delivery within the UK is free on orders over £40.00, otherwise £4.50. We will send your order by First Class Royal Mail Recorded and it will generally be delivered with your normal post but will require a signature on delivery. You can choose an alternative delivery address at the checkout.

    Overseas Delivery

    We can deliver to addresses outside of the UK. There is an additional cost for the service as detailed below.

    Europe £6.50

    Rest of the World £10.00

    Customs and Import Duties If you live outside the EU

    Please be aware that local customs or import duties may be charged when your parcel reaches your country. We have no control over these charges, so unfortunately cannot predict what they will be.

  • Privacy & Security

    PRIVACY POLICY & DATA PROTECTION ACT

    The Information We Need and How We Use It

    When you order, we will require your name, e-mail address, credit / debit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order. A contact telephone number and/or address may also be required so that we may contact you urgently if there is a problem with your order. We may, unless you advise us otherwise pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

    Security Of Your Information

    Our site uses secure server software to protect your information whenever you place an order. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.

    Internal Confidentiality at Pure Argento.com

    Pure Argento is committed to protecting your privacy. Please read the following important information before continuing to provide us with your details. We protect your privacy in 4 ways:

    Access to customer account information is limited to those who need access for the performance of their job.

    We use full login and password controls on our sales control system.

    All full and part-time employees are required to sign a confidentiality clause as part of their terms of employment with the company.

    Confidentiality and database access controls are reviewed periodically and updated as required to further protect your personal data.

    As part of our efforts to ensure that you are aware of the latest developments and offers, we may also use this information to advise you of new products, special offers or changes to our site. If you would rather not receive this information, please send an email to info@pureargento.co.uk. Please ensure that you notify us of your preference for each e-mail address that you may have given to us. Pure Argento will store and process personal information which you submit to us on this site to facilitate and develop the service provided. We will not forward, publish or divulge your data to any person or establishment outside of this Company or its subsidiaries unless where required by law. On occasion, we may contact you in the interests of market research and provide you with details of offers that may be of interest to you. Should you not wish to receive this information, please contact us. Upon your written request, Pure Argento will provide details of any personal information which we hold about you. Pure Argento follows strict information storage and disclosure procedures which may mean that we will require proof of identity from you prior to providing information. Should any of your personal information become incorrect, please Contact US. Please note that no data transmission over the internet is entirely secure. Although Pure Argento will endeavour to protect the personal information that you submit to us, we cannot guarantee the security of your information or in fact, the way in which our website is utilised.

  • Returns

    .Pure Argento -Our Guarantee If, for any reason, an item of jewellery purchased from us does not give 100% customer satisfaction we will exchange it or offer a full refund within 28 days of the original purchase date. However, for hygiene reasons we will not exchange or refund earrings. Items need to be returned in their original packaging and with proof of purchase. Pack the items securely, include all paperwork and send it back to:

    Pure Argento Returns

    18 Pendas Grove

    Leeds

    LS15 8HD


    When returning items we strongly recommend that you obtain proof of posting. We cannot accept responsibility for parcels lost in transit. A prompt refund of the price of the goods will be issued once all the information is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, we will contact you. For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.